DESIGNED IN AUSTRALIA // WORLDWIDE SHIPPING

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Faq & Help

Escargot  Faq & Help

Who we are

Who is Escargot?

Escargot is an Australian brand specialising in gorgeous but practical swimwear for babies and children. Talented designer Kate Zarboch established the brand in 2011 to bring you the most fabulous and fun kids range. Escargot’s designs featuring super cute prints for girls and fun prints for boys. Our signature style is our tutu swimsuits.

Where are you based?

Escargot has warehouse locations in both Sydney, Australia and Los Angeles, California.

WHERE CAN I BUY ESCARGOT SWIMWEAR?

Escargot is available through selected stores worldwide. You can also purchase here at our online store.

How do I get in touch with you?

Head to our contact page.

Buying From Us

WHAT CURRENCIES CAN I PURCHASE IN?

As we sell worldwide, we have a great selection of currencies to choose from ( AUD, USD, EUR, SGD ). To choose your currency, use the currency tab at the very top, left hand size of the page in the black bar.

How do I pay for my order ?

We accept payments direct via credit cards including VISA, MASTERCARD and AMERICAN EXPRESS.

You can also pay via PayPal, allowing you to pay via any credit card in the world. You don’t even need a paypal account.

When will my credit card be charged ?

Your credit card will be charged at the time your order is placed.

Your Privacy And Security

IS THIS SITE SECURE AND IS MY INFORMATION PRIVATE?

Escargot takes payment security and your privacy seriously. Our web site uses industry standard encryption for credit card and Paypal payments. Any information that we collect from you is kept strictly secured. We only use this information to identify and manage your orders and personalise your shopping experience with us. We do not make your information available to any other person or company.

As you shop

How do I choose the right size ?

All Escargot garments are made to Australian industry guides and our size charts have been designed to make ordering the right size easy. See our Sizing page for exact measurements.

What is Super Resist?

Super Resist is Escargot’s chlorine resistant swimwear fabric. It is 20 times less likely to degrade in chlorinated pools and 20 times more fade resistant than Nylon Lycra and has the added benefit of being quick drying. Perfect for the pool and the beach!

What is an aquanappy?

Many items in the Escargot baby swimwear collection come with a built in Aqua Nappy for comfort and convenience. An Aqua Nappy has extra thick elasticised legs to prevent leakage and contains a layer of leak proof fabric, because when you’ve got to go, you’ve got to go! Machine washable and reusable. They are only designed for wearing in the pool and wont stop wetness on dry land!

Do Escargot products offer sun protection?

Any Escargot garment with the UPF50+ tag has been tested to Australian and New Zealand Standard and provides UPF50+ sun protection which is the highest possible rating.

What is milk cotton ?

Milk cotton is an innovative new, natural fabric produced by extracting the proteins naturally found in milk. Just as milk nourishes your baby, milk cotton will care and nurture baby’s skin. Escargot is the first Australian kids brand to use this beautiful fabric.

Can I get more information on your products ?

Of course you can! Just send us a message via our contact page.

Getting your items to you

Where do you deliver to?

We ship worldwide. More info is available on our Deliveries Page.

When can I expect my order to arrive ?

We aim to have your processed and on its way to you within 2 working days.

Postage Estimations

 

Australian destinations USA Other Countries
Standard Post Cities 2-3 days Cities 7-15 days 7-21 days
Standard Post Rural 3-7 days Rural 7-21 days Rural 7-21 days
Express Post Cities 1 day
Express Post Rural 2-3 days

 

Has my order been sent yet ?

When you order is shipped we will send an email notification to you, with shipping details for tracking purposes.

If you haven’t received an email with these details, please email via our contact page and we’ll investigate.

What do I do if I haven’t received my order ?

If you have received an email from us with your tracking details please use your tracking number and track your order.

Australian Tracking: www.auspost.com.au or
www.fastway.com.au/courier-services/track-your-parcel

USA Tracking: www.auspost.com.au  or
www.dhl.com.au
If you haven’t received an email with these details, please email via our contact page.
and we’ll investigate.

What is your return policy ?

Head to our Delivery and Return page.

How do I process an exchange or return ?

Head to our Delivery and Return page.